AI
chatbots
AI chatbots make it possible to automate dialogue with users – in a way that feels natural, helpful, and professional. Instead of relying on fixed responses and menus, AI chatbots use generative technology to understand questions, provide context-based answers, and adapt to your tone and purpose.
- Examples of chatbots
From question to action – automatically and intelligently
Customer service and support chatbots
These AI chatbots handle customer inquiries, answer questions, and guide users – 24/7 and without any waiting time. They are trained on your own FAQs, guides, and support cases, and can respond to everything from simple questions to more complex requests, referring to the correct information. The chatbot can be customized to match your tone of voice and integrated directly into your support tools, helping to relieve staff workload while significantly improving the user experience.
Form and booking chatbots
This type of chatbot replaces static forms with conversation – making it easier for users to provide information, choose times, or sign up for services. It can validate input, ask follow-up questions, and send data directly to your systems, such as CRM or booking platforms. Form chatbots reduce drop-off rates, improve data quality, and deliver an experience that feels more personal, flexible, and modern than traditional web forms.
CRM-integrated chatbots
CRM-integrated AI chatbots tailor responses and actions based on each user’s data – such as history, status, purchases, or past interactions. The chatbot retrieves and updates information in real time, and can, for example, suggest next steps, give users access to previous conversations, or escalate the case to a human agent. It enables you to deliver personalized and relevant dialogue – automatically – without requiring your staff to look anything up manually.
Sales and marketing chatbots
These AI chatbots engage visitors, ask relevant questions, and guide them through your sales or campaign flow. They can qualify leads, suggest products, send whitepapers, and book meetings – all within a conversation tailored to your brand and target audience. Marketing chatbots are ideal for landing pages, campaigns, or as lead magnets – and can be directly connected to your CRM and email flows for maximum impact.
- Benefits of AI
Benefits of AI chatbots for your business
AI chatbots are more than just a modern user interface – they are a strategic tool for enhancing customer experiences, increasing efficiency, and scaling your communication. When tailored to your data, tone, and workflows, AI chatbots can bring significant improvements to both operations and user engagement.
At AIgentur, we’ve seen how AI chatbots make a real difference across areas like customer service, sales, recruitment, and support. Below are five key benefits our clients typically experience when chatbots are used effectively:
Accessibility
AI chatbots can answer questions 24/7 – even outside of business hours. This increases customer satisfaction and reduces pressure on your support team.
Reaction time
The user gets an instant response – with absolutely no waiting time or various transfers. This reaction time creates an immense sense of presence and efficiency.
Scalability
A single chatbot can handle thousands of conversations simultaneously – without the need to scale up your staff.
Consistency
The responses are accurate, up-to-date, and in your tone – every time. This ensures a consistent user experience across all channels.
Data integration
The chatbot can draw on your systems and history – and tailor its responses based on the user’s profile or past interactions.
- Our process
How we create AI solutions that work in practice
At AIgentur, we follow a structured and transparent process that ensures the solution fits your needs – and delivers value from day one. We believe in close collaboration, clear agreements, and continuous quality assurance.
The process is carried out in six phases and can be adapted to both small and large projects.
1. Scoping
2. Approval
3. Development
4. Test
5. Feedback
6. Implementation and onboarding
- Contact us
Ready to get started?
Lets take the first step together
At AIgentur, we meet you where you are and help turn your goals and challenges into concrete solutions.
Maybe you already have an idea or a specific need. Or maybe you’re simply curious about how AI can be used in your business.
Either way, we’re happy to have a no-obligation conversation – and show you how a structured and flexible approach can deliver real results.
Book a meeting
- Frequently asked questions
From curiosity to clarity in seconds.
What is an AI-chatbot?
An AI chatbot is a chatbot that uses artificial intelligence to understand and respond to questions in natural language. Unlike traditional chatbots that follow fixed rules, AI chatbots can engage in more flexible conversations and provide answers tailored to the user’s intent and context.
What are AI chatbots used for?
AI chatbots are typically used for customer service, support, lead generation, form handling, and automating user interactions. They can answer questions, assist with bookings, guide users through a flow, and integrate with systems such as CRM, ERP, or email.
How does an AI chatbot work?
AI chatbots work by combining language models with data and business logic. The user types a question in natural language, and the chatbot analyzes it, finds relevant information, and formulates a response. Modern solutions use generative AI and can be connected to your own documents and systems.
What is the difference between a chatbot and an AI chatbot?
A traditional chatbot follows predefined rules and can only respond within fixed boundaries. An AI chatbot uses machine learning and language models to understand more complex questions and provide more intelligent and context-aware responses.
Can AI chatbots be integrated with our systems?
Yes. Most AI chatbots can be integrated with CRM systems, websites, intranets, booking systems, and other business tools. This makes it possible to deliver personalized responses, update data automatically, and provide a more seamless user experience.
How much does an AI chatbot cost?
The cost of an AI chatbot depends on functionality, integration requirements, and maintenance. Some solutions require minimal setup, while others involve development, training, and ongoing operation. We offer flexible models and are happy to help you find a solution that fits your needs and budget.
